Hyatt Spas

Cancellation Policy
We request that you cancel your reservation at least four hours before your appointment time. If the cancellation is made less than four hours prior to the appointment, we apply a cancellation fee of 50%. For cancellations with less than two-hour notice and no-shows, we apply a 100% cancellation fee.

Arrival
Please arrive at least 15 minutes prior to your treatment time. It is, however, highly recommended that you arrive at least 30 minutes before your appointment to enjoy our sauna, steam and Jacuzzi facilities. Arriving late for your spa or massage services will decrease your treatment time.

Therapists
You may request a male or female therapist, however, we cannot guarantee the availability of any particular therapist. All of our licensed therapists are properly trained to ensure your comfort at all times.

Special Needs
Please advise upon booking of any allergies, ailments or disabilities, especially if you have a high blood pressure or you are pregnant.

Clothing
Please advise upon booking of any allergies, ailments or disabilities, especially if you have a high blood pressure or you are pregnant.

We provide you with a robe and slippers and you are draped during your massage. Undergarments may be worn if preferred. For Shiatsu or Thai massage, shorts and t-shirt are required.

Valuables
The management accepts no responsibility for the loss of money or valuables of any kind brought onto the hotel premises.

Quiet Time
In order to ensure that i.sawan Spa is a tranquil environment, please switch off your mobile phone/pager at all times. You may store you mobile phone/pager in your locker during your time with us.

Special Promotions